Frequently Asked Questions

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Do we have inflatable insurance?

Yes, fully licensed and Insured

How early should I make my reservation?

During summer months we are very busy, particularly on weekends and public holidays. The best way to have a memorable party, is starting with a reservation date. We accept bookings as early 6 months in advance. We will also accept bookings as late as the same day. It’s always worth the phone call if you make a last minute decision!

Can you make a same day deliveries?

Yes, however, there is a $20 upfront, non-refundable deposit. This payment can be made by credit card or a PayPal account.  This will be deducted from your total at the time of delivery.

Is there a deposit required to reserve a bounce house?

Yes & No, depending on your circumstance you maybe asked for a credit card or a 30% Paypal payment to hold your reservation. We will collect full payment (usually Cash, Credit Card, PayPal or Money Order) the day of the party. Bounce houses are reserved on a first-call, first-serve basis. If paying by cash, please have exact change as our drivers do not carry cash.

How long does it take for refunds/deposits to process

Refunds can take approximately 9-14 business days to complete. Afterwards, also check card statements to see if the refund has posted. Refunds from Square will show as SQ*, followed by the merchants name or business name, and business type.

What is your cancellation policy

To obtain a full refund of payment/deposit. A 72 hour notification prior to the Event date and/or selected service items is required

What is your weather policy?

Your child’s safety is our main concern. We reserve the right to cancel due to rain or high winds. ( If it rains the night before and the ground is still saturated, we usually do not set up. If the sky is overcast, we can still set up our bounce houses. If we show up at your house and you elect to cancel, a $25 reservation fee will be applied. There is no refund once we have set the bounce house up.

Can we keep the unit/jumper overnight?

Yes, 10:00 pm is our latest pickup(9 pm in winter months), than there would be a fee applied. The jumper must be in a fenced in secure backyard and the blowers must be removed from the unit and put inside and locked up in a secure location overnight. We pickup the next day by 9:30 am, otherwise you will be charged half-price for another day.

Do you deliver to other cities?

Yes, but once again please be aware that due to rising gas prices and the possible need for an extra truck and labor that travel fees can be quite high. Please call our office or check CITES WE SERVE for a current quote.

What type of surface can the bounce house be placed on?

The safest surface is a level grassy area. However, we can set up on concrete, asphalt, or bark. Please specify when ordering which surface we will be setting up on and we will make sure we utilize the proper anchors for your event.

Can I have my party at a park?

YES. Bounce houses are great for parks (NO WATERSLIDES) Some parks require that you have reservations in order to have a bounce house at the park. Contact the PARK  district for requirements. Also check to see if electricity will be available, if not we can arrange for a generator for an additional charge.

What kind of power is required for a home event?

A standard 110 household outlet. We will supply the cords and we ask that nothing else be plugged into the outlet we are utilizing. The placement of the jumphouse should be no more than 100ft from that outlet. If you would like to set up at a park or place without an electrical outlet, let us know and we can arrange to use a generator for an additional charge.

Do we have to keep it plugged in the entire time?

Yes. A blower keeps air in the unit the entire time. Once unplugged they deflate. That´s why we require an outlet within 50´ of the unit or a generator. Longer cords can pop your circuit breaker so we bring our own heavy duty cords.

Does the price include set up and delivery?

Yes, although additional fees may apply for areas farther out. Our prices do not include sales tax.

When do you deliver?

Our deliveries start at 9:00 am. We have a delivery window of 1-1/2 hours before an event. (We have to be able to account for occurrence) During busy summer periods we deliver on a geographical basis. However, if you need a specific time slot, we do our best to accommodate. We of course give a much closer window if the hire is booked for an indoor venue( center, hall, school event of fund-raiser)

When do you pick-up?

Usually our rentals are for the day, last pickup is by 8:00 pm in the summertime (March – September) and 7:00 pm in the winter (October – February). You do not have to keep unit the entire time. However, you can rent for a longer period of time, there is a fee every hour thereafter until 10:00 pm.

How long do you need to set up and take down?

Approximately 20-30 minutes, depending on the unit booked and access to the location.

How big are the jumps?

Most of our jumps (all of our character jumps for example) are 15´x15´ which is a little bigger than many companies rent. Please note the space required for each jump (listed near the large picture) as some are VERY big and require extra space. When in doubt, measure your space to make sure it will fit. Jumps need room to be staked and they need room for the blower and can´t rub against walls or trees as this may damage the jump. The sizes listed with each jump include the space needed for stakes etc. If you have stairs or a tiered backyard, please call our office to discuss options for setup.

What about the big jumps? Any special requirements? 

Check the requirements listed with each jump. Also, make sure you have at least a 4´ access to the area where it will be set up. The jumps can weigh up to 650 pounds so we need a clear path with ample room.

Can we have someone stay to monitor the jumper during the event? 

Normally we do not stay with the unit. However, with enough advance notice you can rent a monitor ($10 an hour, 4 hours max). Monitors and K&D JumpAround  are not responsible for injuries.

Are we responsible for the unit if it gets a tear or damaged in any way?

Yes and No. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don´t want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.