When Do you Deliver?
We deliver between 7:30 a.m. and 12:30 p.m. During busy summer periods we deliver on a geographical basis. However, if you need a specific time slot, please let us know. We do of course give precise times if the hire is booked for an indoor venue(i.e..community center, hall, school event of fund-raiser)
How long Do you need to set up and take down?
Approximately 20-30 minutes, depending on the unit booked and access to the location.
How early should I make my reservation?
We do require you to book at least one-week in-advance. However, during summer months we are very busy, particularly on wekends and public holidays. Therefore, you are advised to book early to avoid disappointment. We will accept bookings as late as the same day. It’s always worth the phone call if you make a last minute decision.
Is there a deposit required to reserve a bounce house?
YES. A deposit is required to make a reservation for the unit. We ask that you put at minimum 50% down. You will be asked for a credit card or cash payment to hold your reservation. We will collect full payment (usually Cash, Credit Card or Money Order) the day of the party. Bounce houses are reserved on a first-call, first-serve basis.
What is your weather policy?
Your child’s safety is our main concern. We reserve the right to cancel due to rain or high winds. If the sky is overcast or if there is a light rain with no wind, we can still set up our bounce houses. If we show up at your house and you elect to cancel the event, no payment is required. However, if you elect to proceed with the party, there is no refund once we have set the bounce house up.
What type of surface can the bounce house be placed on?
The safest surface is a level grassy area. However, we can set up on concrete, asphalt, or bark. Please specify when ordering which surface we will be setting up on and we will make sure we utilize the proper anchors for your event.
Can I have my party at a park?
YES. Bounce houses are great for parks. Some parks require that you have reservations in order to have a bounce house at the park. Contact the park district for requirements. Also check to see if electricity will be available, if not we can arrange for a generator for an additional charge.
What kind of power is required?
A standard 110 household outlet. We will supply the cord, and we ask that nothing else be plugged into the outlet we are utilizing. Placement of the jumphouse should be no more than 100ft from that outlet (some offices 50ft, Please ask when ordering). If you would like to set up at a park or place without an electrical outlet within 100ft, let us know and we can arrange to use a generator for an additional charge.
What is your cancellation policy
To obtain a full refund of payment/deposit. A 72 hour notification prior to the Event date and/or selected service items is required